![]() In this case, please continue to the next step. You should also see a section that says "Business contact information". Once in Instagram settings, you should see your Instagram account connected to the Page. ![]() Click Instagram in the left hand sidebar. Once you're in your Page, click Settings in the left hand sidebar.įirst, we need to make sure your Instagram account and your Facebook Page are properly linked together. Click on the Page that is linked to your Instagram business account. Head over to Facebook and navigate to the list of Pages you have access to (or click this link). In the video below, Katie, from our Customer Advocacy team, will walk you through the troubleshooting steps to help you get up and running as smoothly as possible. This article contains the following sections: Please try again, and double check you're signing in with the right Facebook account.īoth of these issues can occur if a) your Instagram account has not been properly converted to a business account with a Facebook Page linked to it, b) your personal Facebook profile does not have the admin role on the Page that is linked to your Instagram account, or c) permissions for Buffer to access your Facebook account have not been properly set up. Sorry! We had trouble finding the Facebook Page connected to your Instagram profile. This troubleshooting guide will help if you are not seeing your Instagram business account listed when you're working through the steps to connect your account OR if you are facing the error below when trying to reconnect your Instagram business account after it's become disconnected. Instagram only supports publishing to business accounts at this time.Ĭonnecting or reconnecting your Instagram business account can sometimes prove to be a little tricky due to the more complex nature of Facebook and Instagram's APIs. If you have a Creator account, you will not be able to connect your Instagram to Buffer.Facebook's guide on managing roles can be found here. ![]() Your Facebook Profile must be an Admin for that Facebook Page.Learn how to convert your Instagram account to a business with the steps here: Converting your Instagram account to a business account, and how to connect your Instagram account to a Facebook account here. ![]()
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